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# Refund and Return Policy

Refund and Return Policy

At Indoor Soccer Shoes, Balls & Court Gear | IndoorFooty, we are committed to providing high-quality products and ensuring your complete satisfaction. This comprehensive policy details our procedures for returns, exchanges, and refunds for all purchases made through www.refgearz.com. Please read these terms carefully before initiating any return.

1. Return Eligibility

Conditions for Returns

To qualify for a return, your item must meet these specific requirements:

  • Items must be unused, unworn, unwashed, and in original condition
  • All original packaging, tags, labels, and protective materials must be intact
  • Items must be returned within the specified timeframe (see section below)
  • Proof of purchase (order confirmation, receipt, or invoice) must be provided
  • Items must be free from any damage, odors, or alterations
  • Safety seals and hygiene strips must be unbroken (where applicable)

Non-Returnable Items

The following categories of products are generally not eligible for return unless defective:

  • Personalized, customized, or monogrammed items
  • Digital products, software, downloadable content, and gift cards
  • Final sale, clearance, or discounted items marked as non-returnable
  • Intimate apparel, swimwear (unless hygiene strip is intact), and earrings
  • Perishable goods, food items, and consumable products
  • Products purchased from third-party sellers on our marketplace

2. Return Timeframes

Our standard return periods are as follows:

  • Regular Purchases: [30] calendar days from delivery date
  • Holiday Season Purchases (Nov 15 – Dec 31): Extended to [45] calendar days from delivery
  • Defective/Damaged Items: Report within [7] calendar days of delivery
  • Wrong Item Received: Report within [14] calendar days of delivery

3. Return Process

Step-by-Step Return Procedure

To ensure smooth processing, please follow these steps exactly:

  • Step 1: Contact our customer service at [email protected] within the return period
  • Step 2: Provide your order number, item details, and reason for return
  • Step 3: Receive your Return Authorization (RMA) number and detailed instructions
  • Step 4: Securely package the item with all original components
  • Step 5: Clearly write the RMA number on the outside of the package
  • Step 6: Ship using a trackable method to our return center address
  • Step 7: Keep your shipping receipt and tracking information until process is complete

Important Return Notes

Please be aware of these additional requirements:

  • Return authorization must be obtained BEFORE shipping any items back
  • Items shipped back without authorization may be refused or delayed
  • We recommend using insured shipping with tracking for all returns
  • International customers are responsible for any customs declarations

4. Refund Methods and Timing

Refund Processing Details

Once your return is received and inspected, we will process your refund:

  • Inspection Period: 3-5 business days after we receive your return
  • Refund Initiation: Within 2 business days after approval
  • Refund Method: Original payment method (exceptions may apply)
  • Refund Timeline:
    • Credit/Debit Cards: 5-10 business days to appear on your statement
    • PayPal: 2-5 business days to reflect in your account
    • Bank Transfers: 7-14 business days for processing

Partial Refunds and Deductions

Please note these potential adjustments:

  • Original shipping charges are non-refundable (unless due to our error)
  • Restocking fees may apply to certain electronics or large items (typically 10-15%)
  • Items returned in used or damaged condition may receive reduced refunds
  • Missing components or accessories will be deducted from the refund amount

5. Exchange Policy

We gladly offer exchanges for size, color, or style under these conditions:

  • Exchange requests must be made within the standard return period
  • The desired replacement item must be in stock at the time of request
  • Price differences will be charged or refunded as applicable
  • Exchanges may be processed as a return followed by a new purchase
  • Expedited shipping for exchanges is available at additional cost

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product:

  • Contact us immediately at [email protected] with photographic evidence
  • We will provide a prepaid return shipping label at no cost to you
  • Options include: replacement (if available), repair, or full refund
  • For high-value items, we may arrange a carrier pickup for return
  • No restocking fees apply to damaged or incorrect items

7. Return Shipping Costs and Methods

Shipping Responsibility

Return shipping costs vary based on the return reason:

  • Change of Mind / Wrong Size: Customer pays return shipping
  • Our Error / Defective Product: We provide prepaid return label
  • Domestic Returns: Standard shipping recommended with tracking
  • International Returns: Customer responsible for all costs and customs

Recommended Carriers

For your protection, we recommend using these trackable services:

  • United States: USPS Priority Mail, UPS, or FedEx with tracking
  • Canada: Canada Post with tracking and insurance
  • International: DHL, FedEx International, or your national postal service with tracking

8. Store Credit and Gift Options

Store Credit Benefits

Opting for store credit provides these advantages:

  • Issued immediately upon return approval (no bank processing delays)
  • Credit amount includes original shipping costs (for store credit only)
  • Valid indefinitely with no expiration date
  • Can be combined with future promotions and sales
  • Transferable (can be gifted to others)

Gift Returns

For gifts purchased from our store:

  • Gift recipients can exchange for store credit with the order number
  • Original purchaser can process a standard return with proof of purchase
  • Refunds for gifts are issued to the original payment method

9. Late, Lost, or Missing Refunds

If your refund seems delayed or missing:

  • Check with your bank or payment processor (processing times vary)
  • Contact your credit card company – it may take time to post the refund
  • Verify the refund status in your Indoor Soccer Shoes, Balls & Court Gear | IndoorFooty account dashboard
  • If more than 15 business days have passed, contact us with your order details
  • We will investigate and provide status updates within 2 business days

10. Restocking and Special Handling Fees

The following items may incur additional fees:

  • Electronics and appliances: 15% restocking fee if opened
  • Furniture and large items: $75+ handling fee plus customer arranges pickup
  • Special order/custom items: Non-returnable unless defective
  • Final sale items: No returns or exchanges accepted

11. Holiday and Seasonal Extensions

Extended return periods apply during these times:

  • Holiday Season (November 15 – December 31): Returns accepted until January 31
  • Special Promotions: Extended return periods will be clearly stated at time of purchase
  • Gift Purchases: Extended return window for gifts received during holidays

12. Customer Service Contact

For assistance with returns, exchanges, or refunds:

  • Email: [email protected] (preferred for documentation)
  • Response Time: Within 24 business hours
  • Phone Support: Available Monday-Friday, 9 AM – 5 PM [Your Time Zone]
  • Live Chat: Available on our website during business hours
  • Required Information: Always include your order number and RMA number (if applicable)

13. Policy Updates and Jurisdiction

This policy is subject to change:

  • Updated versions will be posted on this page with effective dates
  • Changes will not apply retroactively to previous purchases
  • For purchases made before policy changes, the policy in effect at purchase date applies
  • Any disputes related to returns will be governed by the laws of [Your State/Country]
  • We reserve the right to refuse returns that don’t comply with this policy